Grupo Calcaño Fermin EIRL commits to 99.9% monthly availability for its hosting and VPS infrastructure.
1. Scope
Applies to network and server availability. It excludes scheduled maintenance announced in advance, external attacks, and failures caused by the customer or third-party software.
2. Service credits
If monthly availability falls below 99.9% you may request a credit of 5% of the monthly fee for each full hour of downtime, up to 50%.
3. How to claim
Open a ticket within 7 days of the incident stating the affected service and the downtime period.
4. Support
We answer technical support tickets around the clock; critical cases are prioritised.
If you have questions about this document, email us at info@webhosting.do.
